Siteground is one of the most popular web hosting providers on the globe. We recently wrote a review of the Siteground hosting. You can check it out to find out more about the hosting. Today we are going to discuss something about the Siteground support system. Are they bad or good to deal with? Do they help us in case of any errors or problems? What is the availability of the support team? How can we contact them and different methods? All we discuss today.
Many of you may be already using Siteground and have experience with them. If our point of view is different from yours, just don’t feel bad. We are presenting this article based on our experience with the site grounds support team. Basically, there are three ways we can contact them
- Chat Support: The chat support offers live chat with the Siteground team.
- Call Support: Call support offers a direct conversation with the customer care representatives.
- Posting a Ticket: Through this method, you can post your problems as tickets to the tech experts at Siteground.
All of them have their own relevance in various situations and according to the needs of the users. For example, if you need a quick assistance you have to choose the call support or chat support for a quick assistance. In case you have any technical issues with the servers you should go for the ticket method where you can directly connect to the experts.
There are many things to discuss while coming to the support reliability and usefulness. So, let’s have a look at the goods and bads of the Siteground support.
There are several factors that attract us to the Siteground service. In the support section, we have found these Pros. So, have a look at them
Low Waiting Time
The waiting time to get a representative is very much impressive when compared to those services that need a long time to connect to a representative. Within seconds of the click, a Siteground guy will approach with help. From our personal experience, the support waiting time is just awesome.
Unlike those customer care services that put you on hold for several minutes, Siteground showing the difference with quick replays that won’t make us wait a long time for the reply. The will answer to any of our queries within no time.
Help us with any Errors even inside our Account
Siteground experts are very helpy in case we need any advanced assistance inside our account section or servers. If the customer care representatives can handle it, they will help us after knowing our login credentials. If the things are very advanced and can’t handle by them, they will direct us with proper examples or they will theirself post tickets for us with our behalf.
They are Gentle
Being gentle to the customers is a must to run a good business. Siteground guys are damn good in delivering a gentle talk all the time. We have a many chats (even more than 20+ times) with them and in any of them, they didn’t showed any bad attitude. So, in our point of view, they are nice to deal with.
Like any other services in the world, the Siteground support team also have a few cons. So, let’s have a look at them.
Every time they ask for Credentials even for small helps
The one and only one thing that we don’t like with Siteground support is that they ask for the credentials even for small questions or problems. It’s actually the part of their job, but it’s irritating to give our credentials for solving a small issue or clearing a doubt.
So, is it Good or Bad?
Saying personally, we are very much satisfied with the Siteground support as they treated us to solve many problems and errors without behaving badly. The response time and reach are also good from our experience. So, in terms of support, Siteground is a good service to choose.