As a blogger, you want your website to feel more personal to your audience. It has to be different from other websites that feature only the business email, a contact form, and social media. Live chat on your website is a personal touch that will boost your conversion rate. With live chat, you can give your audience instant responses to their questions. When customers see that you respond to sales queries on time, they are assured that there’s a human presence behind the beautiful website and will be ready to carry out transactions on your website.
Live chat plugins are available to install on your WordPress website and provide this information easily. But to ease your selection process, we have picked the 10 best live chat plugins for WordPress. Let’s take a look.
When to use a Live Chat Plugin?
There are several situations you might want to start using a live chat plugin –
- Customer support: Live chat is one of the most popular and user-favorite support types out there. The quick response times make it the best solution to satisfy your users if you have a good support team.
- Lead generation: If you’re running an online business that provides online services, implementing a live chat functionality on your website can be extremely beneficial for generating leads. Clients love it when they can ask questions and make a deal faster.
- User feedback: If you’re running a web app or a service in beta, you can use the live chat feature as a medium to communicate with the beta testers or your website visitors. This way, you can identify the issues much faster and work on a solution, rather than reading boring emails and slowing down the process.
10 of the best Live Chat Plugins for WordPress
There are several live chat plugins available all across the WordPress plugin repository or other websites. Choosing the best one might be difficult for you. We did the job so that you can just pick the best one out of them. These are the most popular Live Chat plugins available for WordPress –
LiveChat is one of the best and easiest-to-use live chat plugins for your WordPress website. Both you and your audience will find it very easy to use this plugin with its numerous features. When visitors enter your site, a nice chat box greets them at the bottom corner of the page. This box is easily accessible with just one click. After the visitor is done making inquiries and is satisfied, they can give feedback on the experience and even share it on social media, expanding your audience in the process.
With this plugin, you don’t have to wait for the customer to contact you first. You can send the first message, reducing the chances that they leave your site. Also, you can access all your chats on one dashboard even though they are set on various websites. You only get 14 days to try the plugin for free before you pay for it.
2. Brevo (Sendinblue)
Sendinblue is not a full live chat plugin. It is suitable for business owners looking for a multipurpose plugin. This plugin handles email marketing, landing pages, SMS marketing, and also serves as a CRM tool. This is a well-packaged marketing plugin to boost your conversion and sales. Its chat manager can be easily used by beginners, but it is only available at Sendinblue’s highest pricing. So, you won’t find it with the basic pricing. Also, you can’t use other third-party marketing automation; it only works with Sendinblue marketing automation.
You can either decide to use a code snippet or a plugin to install Olark on your site. One impressive feature of Olark is that it can be used easily on various platforms and devices. So, even if you are not with your PC, you can always connect to customers using third-party mobile apps. Olark also integrates with many other services such as Google Analytics, Highrise, Zendesk, Slack, and Salesforce. With the plugin, you can easily monitor your chats and agents. It provides information on your visitors’ ratings and what agents are handling the highest number of chats.
Scared of going through a very complex to use the live chat feature on your site? Tidio Live Chat takes that out of the way. This plugin is very easy to install and activate. Once you activate it, you don’t need to do anything else. You can start chatting with your visitors immediately. Also, you can handle your chats right from your WordPress dashboard. You have access to an unlimited chat history and unlimited conversations with your visitors and customers. The premium version costs $15 per month.
5. Zendesk Chat
If you already use Zendesk to run your site, Zendesk Chat will be easier to install and use on the site. But this doesn’t mean it doesn’t work on other platforms. You can use Zendesk Chat on WordPress and Salesforce among others. With this plugin, you can easily customize your chats using the customization options ad templates provided. It also provides AI-powered chatbots to keep visitors chatting until an agent arrives.
Zendesk Chat also has advanced analytics when compared to other live chat plugins. So, you can easily get data about your visitors and use it to improve your services.
Chaport is a live chat plugin with both free and paid versions. With the free version, you get all the basic tools and features you need such as unlimited chats, unlimited registered operators, and history. If you run a simple site, you can use Chaport without any worries. But for more complex sites with a massive audience and large engagement, you need the premium version. It provides you with extra features like visitor notes, file sending, saved replies, and auto-invites. It also has apps for mobile devices, so you can reach your customers wherever you are.
Formilla is a freemium live chat plugin for your WordPress website. With the free version, you only have access to one chat at a time, one agent, and not more than 30 chats per month. So, if you are running a large site, you need to upgrade to the premium version or find another plugin. The premium version at $11.99 per month will allow you to use more agents and chat with more users at a time. You also get to access your chats via iOS or Android apps, so you’re never away from your customers for so long.
All the plugins on this list are not native WordPress plugins except WP Live Chat Support. So, with this plugin, all your operations are handled right on your WordPress site. It also gives you the option to relieve the burden on your site server by using the WP Live Chat Support server instead. Features you get with this plugin include unlimited agents, the ability to initiate your chats, user analytics, file uploads, and a message editing feature. Initially, this plugin had a free and premium version, but it is now available for free on the WordPress.org plugin repository.
Intercom is suitable for people who are looking for more complex platforms that provide live chat features. If you only need a simple plugin, Intercom isn’t for you. Some features you get with this plugin include marketing automation, onboarding, and user engagement. Intercom also integrates with other services such as Slack, CRM and email marketing services, and Google Analytics.
You also get AI-powered chatbots to ensure that you are always there for your users whenever they need you. The only problem with Intercom chat is that it only shows the user’s threaded messages. So, if a user decides to send a new message instead of replying to the old one, you may miss a message.
10. Pure Chat
Pure Chat puts a spin on how you can handle your visitors. With this plugin, you can talk to several visitors at the same time, and also view old messages from visitors because it keeps the transcript history. When you are not available to chat, you can either choose to display an offline indicator, hide the chatbox entirely, or allow visitors to send their questions to your email instead. With the premium version of this plugin, you can send SMS notifications, carry out Visitor Tracking, and get Real-Time Analytics.